What do I need to know before getting tested?


The gold standard of Covid testing is the nasopharyngeal swab RT-PCR test.

Mouthwash testing (salivary testing) is also possible. However, it cannot be performed in all our collection centres and is not valid for travel. SYNLAB does not perform rapid tests.

How much does the test cost?

Price for one analysis: 133.50 CHF
This amount includes the cost of the sample collection, the reagents to perform the analysis, and the administrative fees. Due to logistic costs may differ between regions.

How quickly are the results delivered?

In case of a positive result:
If your test is positive, you will receive an email with SMS authentication number* within 24 - 48 hours.
*It is important that all patients provide a valid cell phone number and email address. If you have a foreign mobile number: please make sure roaming is enabled to receive the result.

Negativ results:
If your test is negative you will be notified by SMS and/or mail within 24 - 48 hours.
If Covid is suspected, the patient must remain at home until the negative result is received.

If testing for travel, each patient must find out about the validity of the test by his own means (e.g. 48h or 72h prior to travel, depending on the country).  Our laboratory is not able to provide this information. Furthermore, due to the number of requests, we ask patients to anticipate their appointment and to take into account the maximum time required to receive the results in their calculations. 
 

Where to get tested?

In one of our authorised Covid test centres: Book an appointment online
With the exception of the Conthey Drive-in (VS, Romandie), tests are performed by appointment only.
 

How can I cancel my online appointment?

How can I cancel my online appointment?
Please call the test centre where you made your appointment : See all our test centres 
What do I do if the link sent by SMS does not work or if the result report has not arrived?

For german speaking Switzerland: 0800 393 393
For Romandie (western Switzerland): 058 400 17 71
For Ticino: 058 400 15 10

Please call the test centre where you made your appointment : See all our test centres 

Who pays for the test?

PCR for travelers or asymptomatic patients:
Payment by credit card (except Postfinance) by the patient at the time of testing.
PCR for symptomatic patients: Covered by the canton. 

Billing problem related to a COVID test?

For german speaking Switzerland: 0800 796 346
For Romandie (western Switzerland): 058 400 18 55
For Ticino: 058 400 15 10

Do you have a problem with the sample results?

For german speaking Switzerland: 0800 393 393 or send an e-mail to labor.luzern@synlab.com.
For Romandie (western Switzerland): 058 400 17 71
For Ticino: 058 400 15 10

Covid certificate

We will inform you as soon as Covid certificates are available.