What do I need to know before getting tested?


The gold standard of Covid testing is the nasopharyngeal swab RT-PCR test.

Mouthwash testing (salivary testing) is also possible. However, it cannot be performed in all our collection centres. 

Do you need a Covid certificate? You can find more information here.

What tests does SYNLAB offer?

PCR test (nasopharyngeal swab)
Children for nasopharyngeal PCR must be at least 12 years old.

Moutwash
Children for PCR saliva test (mouthwash) must be at least 6 years old. 

Rapid tests only available at COVID Test Points and from 12 years of age.
Click here for the COVID Test Points 

How much does the PCR test cost?

The test is free of charge for you:
- PCR confirmation test after positive rapid or self-test or after pooled PCR test
- Symptomatic person (PCR or rapid test)
- Contact person in quarantine (PCR or rapid test)
- Notification of contact with a Covid-19 case through the SwissCovid App (PCR or rapid test)
- Person in quarantine after return journey from risk countries (PCR or rapid test)

The on-site staff will inform you if you have to pay for the test yourself; for example, if you need
it for a trip or for your employer. In this case, the test costs CHF 133.50 and has to be paid by
card. We accept all major credit cards, Apple- and Google-Pay as well as Maestro debit cards.

The rapid test is always billed via the federal government if you have a health insurance in Switzerland.
Positive rapid tests are checked by means of a PCR test (in this case billing via the federal government).

How quickly are the results delivered?

You will receive your test result within 24 - 48 hours after receipt of the sample.

It is important that all patients provide a valid mobile phone number and e-mail address.
If you have a foreign mobile phone number: please check if roaming is activated to receive the result.

The authentication code is only valid for a short time. If your authentication code is invalid,
you must request a new authentication code. To do this, click Request TAN again.

The quarantine/isolation must be maintained in case of suspected infection until the result is received according to the BAG.

Where to get tested?
In one of our authorised Covid test centres: Book an appointment online
With the exception of the Conthey Drive-in (VS, Romandie), tests are performed by appointment only. 

How can I cancel my online appointment?

How can I cancel my online appointment?
Please call the test centre where you made your appointment : See all our test centres 
What do I do if the link sent by SMS does not work or if the result report has not arrived?

For german speaking Switzerland: 0800 393 393
For Romandie (western Switzerland): 058 400 17 71
For Ticino: 058 400 15 10

Please call the test centre where you made your appointment : See all our test centres 

Who pays for the test?

PCR for travelers or asymptomatic patients:
Payment by credit card (except Postfinance) by the patient at the time of testing.
PCR for symptomatic patients: Covered by the canton. 

Billing problem related to a COVID test?

For german speaking Switzerland: 0800 796 346
For Romandie (western Switzerland): 058 400 18 55
For Ticino: 058 400 15 10

Do you have a problem with the sample results?

For german speaking Switzerland: 0800 393 393 or send an e-mail to labor.luzern@synlab.com.
For Romandie (western Switzerland): 058 400 17 71
For Ticino: 058 400 15 10

You can retrieve your result independently via SYNLAB's electronic patient portal.

The instructions can be found HERE.
Depending on the workload of the laboratory, it takes between approx. 24-48 hours until the result is available.
Please do not call the laboratory, as they do not have the result earlier.